REFUND & RETURN POLICY
Refund & Return Policy
Due to the nature of skincare products, we do not accept ‘RETURNS or offer ‘REFUNDS’ once a product has been opened or used. Refunds are only applicable if you have received a damaged, expired, incorrect or defective product. To be eligible for a refund, you must contact us within 48 hours of delivery and provide clear photos or videos taken during unboxing that demonstrate the issue. Once your request is approved, the refund will be credited to your original payment method within 10 business days. Upon approval, an eligible return will result in either a refund or a replacement. If the product is found to be ineligible for return, it will be couriered back to you.
For online payments, the refund will be processed to the original payment source (debit/credit card, bank account, wallet, etc.) within 10 working days of approval. For Partial Cash on Delivery (PCOD) orders, the refund will be transferred to your bank account within 14 working days of approval. In the case of PCOD orders, bank account details must be shared with our customer care team at info@theskinfront.com
Please note that we will never ask you to disclose sensitive information such as passwords, OTPs, or debit/credit card details via SMS or WhatsApp. Do not respond to any such requests.
Late or Missing Refunds (if applicable)
If you haven’t received a ‘Refund’ yet, we request you to first check your bank account again. Then contact your credit card company, it may take some time before your ‘Refund’ is officially posted. Next, contact your bank. There is often some processing time before a ‘Refund’ is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@theskinfront.com, we will be more than happy to assist you.
Delivery Problem
Any delivery issue or issue with the delivery agent, kindly raise the request within 24 hours after receiving the product as this is the deadline from courier partners for such cases. Kindly attach your identity and signature proof with the request which helps us to solve the issue. Please mail your concern to info@theskinfront.com
Freebies and Gifts (if applicable)
Free gifts are offered at the discretion of The Skin Front and are not open to demand outside of these offerings. Gifts included with purchases are not available for returns and exchanges. We reserve the right to make changes to freebies and included items based on availability.
Product Usage
If a product doesn't suit your skin, it is unfortunately not a ground for return. Skincare is subjective, and not all products will suit every person / skin. This is an inherent risk the buyer assumes when purchasing skincare, beauty, consumable items from anywhere. If you have any concerns on correct usage, you can reach out to us at info@theskinfront.com anytime and we'll do our best to guide you in using the product(s) correctly.