REFUND & RETURN POILCY
Refund & Return Policy
Due to the nature of skincare products, we do not accept ‘RETURNS or offer ‘REFUNDS’ once a product has been opened or used. Refunds are only applicable if you have received a damaged, expired, incorrect, or defective product. To be eligible for a refund, you must contact us within 48 hours of delivery and provide clear photos or videos taken during unboxing that demonstrate the issue. Once your request is approved, the refund will be credited to your original payment method within 10 business days. Upon approval, an eligible return will result in either a refund or a replacement. If the product is found to be ineligible for return, it will be couriered back to you.
For online payments, the refund will be processed to the original payment source (debit/credit card, bank account, wallet, etc.) within 10 working days of approval. For Cash on Delivery (COD) orders, the refund will be transferred to your bank account within 14 working days of approval. In the case of COD orders, bank account details must be shared with our customer care team at care@theskinfront.com
Please note that we will never ask you to disclose sensitive information such as passwords, OTPs, or debit/credit card details via SMS or WhatsApp. Do not respond to any such requests.
Payment Problem (Cash on Delivery and Prepaid)
Please note ‘Refunds’ will be only in the form of The Skin Front e-vouchers which can be redeemed for any product in the future with a validity of 30 days. Kindly write to care@theskinfront.com and we will walk extra mile to make you smile.
Late or Missing Refunds (if applicable)
If you haven’t received a ‘Refund’ yet, we request you to first check your bank account again. Then contact your credit card company, it may take some time before your ‘Refund’ is officially posted. Next, contact your bank. There is often some processing time before a ‘Refund’ is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at care@theskinfront.com, we will be more than happy to assist you.
Products on Sale Policy (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded. All items bought in SALE are final and will not be eligible for refund or exchange unless the product is damaged.
RETURN POLICY
We have formulated each product to deliver the best possible results, with complete transparency. We hope you will love our products as much as we do. However, if you wish to return a product, please read our ‘Return Policy’ carefully.
Returns will only be accepted for products that are physically damaged, defective, expired, or if an incorrect product has been shipped. To be eligible, the item must be unused, in pristine condition, and in its original packaging. Returns will not be accepted if the product has been used, the seal has been broken, or the serial number has been tampered with.
All returns must be sent back in the original box along with the safety packaging. If the product is not returned in proper condition and packaging, the return will be declined and the product will be shipped back to you. The Skin Front is not obligated to accept returns for products that are not damaged, defective, expired, or incorrect.
Upon receiving the returned product, we will inspect it to validate the claim. To initiate a return, please email your proof of purchase to care@theskinfront.com. You must also share an unboxing video and clear photos showing the damage, defect, expiry, or incorrect/missing product within 24 hours of delivery.
The Skin Front reserves the right to refuse a return or delay the refund process by up to 3–6 months in cases of repeated or suspicious return or cancellation activity, including multiple bulk order cancellations. For prepaid orders placed with a Gift Box, the amount paid for the Gift Box is non-refundable. Gift cards are not eligible for cancellation.
E-vouchers (if applicable)
Once your ‘Return’ is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your e-voucher generation request. The timeline for the e-voucher generation is 48 hours after receipt of the product at our warehouse.
Unusable Product
In case of incomplete product / partial product / damaged outer packing / used product / wrong product / expired product received, kindly raise the request within 24 hours of receiving the product, otherwise, the request will not be entertained. Please record, click and attach the images and videos of outer and inner packing while unboxing the product from all sides, as it helps us to resolve the issue. In any case, where you have thrown out the boxes or do not share video and images, we will not be able to help you.
Delivery Problem
Any delivery issue or issue with the delivery agent, kindly raise the request within 24 hours after receiving the product as this is the deadline from courier partners for such cases. Kindly attach your identity and signature proof with the request which helps us to solve the issue. Please mail your concern to care@skinfront.com
Free Gifts Policy (if applicable)
Free gifts are offered at the discretion of The Skin Front and are not open to demand outside of these offerings. Gifts included with purchases are not available for returns and exchanges. We reserve the right to make changes to freebies and included items based on availability.
Product Usage
If a product doesn't suit your skin, it is unfortunately not a ground for return. Skincare is subjective, and not all products will suit every person / skin. This is an inherent risk the buyer assumes when purchasing skincare, beauty, consumable items from anywhere. If you have any concerns on correct usage, you can reach out to us at care@theskinfront.com anytime and we'll do our best to guide you in using the product(s) correctly.
Sale Policy
All orders placed during the sale are final and cannot be cancelled. Please double-check your order and address before completing your purchase, as we will be unable to accommodate changes once the order is placed. Our formulas are potent and we recommend all our products to be used within 6-8 months of your purchase. Once a customer purchases the product, the storage conditions for the product thereafter are not in our control. Therefore, if a product is spoilt after the recommended usage window, then we cannot take responsibility for it. If you’re buying multiples of a product during the sale, please bear this in mind and ensure you can use up all the bottles within this window. Due to high order volume during the sale, shipping may take a little longer than usual. Please be patient, we do try our best to dispatch all orders at the earliest. If you receive a damaged or incorrect item, you must inform us within 24 hours of receiving your order with an unboxing video and photos.